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‘Inflation fee’ added to Macaroni Grill bill


The price of a meal at the Macaroni Grill has become more expensive. The national restaurant chain is now charging a “temporary inflation fee” of $2. The commission is stuck to the bottom of customer invoices. Customer Alison Burke said she was surprised but she “fully understands” the need for the restaurant to do this. Loyal Macaroni Grill customers WESH 2 spoke to say they don’t mind. “We had the most wonderful service. Everyone was so helpful and friendly. Great meal. Great time with friends. Well worth it,” Burke said. Macaroni Grill warns customers with a sign on the door that supply chain shortages and inflation are impacting their operating costs. The restaurant’s website goes on to say that it would have been easy to raise menu prices, as many restaurants have done, but sees the fee as a temporary fix. However, some family restaurants were downright appalled. Julie Casey is the owner and chef of the Outpost in Maitland. “I personally think it’s a mark of suicide,” she said. Casey says she is constantly rearranging their menu to accommodate the economy, as are her customers. “We’re all hurting. Macaroni Grill isn’t the only one hurting. Consumers are hurting too. So in essence, it feels like punishment for the consumer for walking into Macaroni Grill,” Casey said.

The price of a meal at the Macaroni Grill has become more expensive.

The national restaurant chain is now charging a “temporary inflation fee” of $2. The commission is stuck to the bottom of customer invoices.

Customer Alison Burke said she was surprised but she “fully understands” the need for the restaurant to do this.

Loyal Macaroni Grill customers WESH 2 spoke to say they don’t mind.

“We had the most wonderful service. Everyone was so helpful and friendly. Great meal. Great time with friends. Well worth it,” Burke said.

Macaroni Grill warns customers with a sign on the door that supply chain shortages and inflation are impacting their operating costs.

The restaurant’s website goes on to say that it would have been easy to raise menu prices, as many restaurants have done, but sees the fee as a temporary fix.

However, some family restaurants were downright appalled.

Julie Casey is the owner and chef of the Outpost in Maitland.

“I personally think it’s a mark of suicide,” she said.

Casey says she is constantly rearranging their menu to accommodate the economy, as are her customers.

“We’re all hurting. Macaroni Grill isn’t the only one hurting. Consumers are hurting too. So in essence, it feels like punishment for the consumer for walking into Macaroni Grill,” Casey said.

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