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Lonely elderly lady is stuck in Bath for 4 days – Only an attentive waitress notices her absence

When an elderly lady failed to show up at a nearby cafe for her weekly slice of cake and a cup of tea, a waitress grew worried and wondered if something was wrong. When she couldn’t take it anymore, she decided to sound an alarm which proved to be life-saving.

Have you ever experienced the kindness of a complete stranger? Not everyone feels comfortable asking for help; many prefer to fight their battles in silence and bury their pain deep. But just because they don’t talk about their problems doesn’t mean they don’t need love and grace.

Many people, especially older people who live alone, are not always connected to people in their neighborhood. Living alone is not easy; older people may be more vulnerable to unpleasant incidents like tripping on stairs, strokes, fainting or even minor injuries. The story we share today highlights something similar.

Doreen Mann. | Source: YouTube.com/On Demand News


Doreen Mann from Essex, England, started living on her own after her husband was moved to an aged care facility. She had taken care of herself for years and liked to do one more thing as part of her routine.

She liked to visit a cafe in Southend’s High Street, where she became a regular customer when she started living on her own. Sonia Congrave, a waitress at Tomassi for more than 15 years, always noticed when Mann walked in and ordered her favorite slice of cake and tea.

In 2016, Congrave, who was then 39, became deeply concerned when his regular client didn’t show up for several days. Initially, she thought maybe a cousin of Mann’s was in town.

Sonia Congrave. | Source: YouTube.com/On Demand News


However, as the days grew longer and the older woman missed her weekend visit, Congrave could sense something was wrong. When she couldn’t take it anymore, the clever waitress sounded the alarm.

On the other hand, Mann, the then 87-year-old retiree, faced extremely difficult circumstances. It all started when she got into her bathtub to bathe and reached a point where she felt she couldn’t move her legs.

Congrave said she and the staff at Tomassi greatly appreciated and cherished Mann and enjoyed having him around.

Doreen Mann, the 87-year-old pensioner from Essex. | Source: YouTube.com/On Demand News


The elderly person tried his best to change position and get up, but his knees were locked and his legs refused to comply. Because she lived alone and didn’t have a cell phone, she couldn’t even call for help, but she tried her best to stay calm. Man said:

“I went and rolled over on my knees to get out of the bath, and I couldn’t. My body wouldn’t roll over. I don’t understand how calm I kept. It wasn’t natural. Something was telling me ‘keep calm’ (sic).”

The old lady noted she was stuck in the bathtub for almost four days, during which his mind was filled with all kinds of negative thoughts. Mann said she had nothing to distract her, like a book she could read so she wouldn’t feel miserable. She also said:

“I don’t know how I did it. I mean, I just couldn’t get out of the bath and I was there from Friday morning to Monday morning.”

Congrave pictured setting up a table at Tomassi’s. | Source: YouTube.com/On Demand News


Mann revealed that she filled the tub with lukewarm water, drank from the tap and wrapped up in a dressing gown and a towel to survive the ordeal. She also added:

“The strange thing is that I always hang my dressing gown on the boiler door, but this time I hung it on the door which is right next to the bathtub. Because I did, I used it as a makeshift blanket. It’s the only thing I had but thank God I had that and the towel.”

Fortunately, there was someone who liked Mann and immediately noticed his absence. She was not his daughter, his granddaughter or his neighbor. In place, she was the friendly waitress at Tomassi, where Mann was a regular customer.

Doreen Mann, the 87-year-old pensioner from Essex. | Source: YouTube.com/On Demand News


Thanks to Congrave’s quick-wittedness and kindness, the police arrived at Mann’s residence and found the doors unlocked. When the cops entered the house, they immediately heard her calling for help and found her stuck in the tub.

Mann, who had been stuck in the tub since 9:30 a.m. on October 7, was finally rescued on 10 October. Rescuers noted that her knees were bruised all over from her attempts to get out and that she had been badly shaken.

Sonia Congrave. | Source: YouTube.com/On Demand News


Fortunately, the nightmare was over and Mann’s life was out of danger. all thanks to the attentive and caring waitress who followed his instincts and decided to check out his valued client. Congrave expressed:

“I just think it would be nice for all of us to take a little time and remember your neighbors or the lady down the street you haven’t seen in a few days. Knock or call and just say ‘Are you okay (sic)?'”

Congrave pictured setting up a table inside the cafe full of customers. | Source: YouTube.com/On Demand News


When Mann learned that Congrave had sent the police, she kept praising and thanking the waitress for her kind heart. The old lady called her “an angel” and said:

“It’s not a relationship of mine but we are close, she’s like a girl to me, like I have no one else. From the moment I first met Sonia, I always called her my adopted daughter.”

Doreen Mann. | Source: YouTube.com/On Demand News


Congrave said she and the staff at Tomassi greatly appreciated and cherished Mann and enjoyed having him around. When they didn’t see the pensioner at the cafe for a few days, Congrave said she sensed something was wrong and decided to find out.

Mann shared that Tomassi has become his second home, and the staff, including Congrave, were like his second family because she had no one but a cousin who lived in Chelmsford, Essex. She also revealed:

“Going to Tomassi’s was the best thing I’ve ever done. I started going there 13 years ago and the staff there are so nice. I don’t know what I would do without Sonia and the others because this is my second home, they are my second family.”


Congrave said she planned to buy cell phone for Mann in case of emergency and visited him frequently to help him get in and out of the bath. Many netizens were moved by the beautiful connection between Mann and Congrave and left encouraging comments for the two ladies. A user wrote:

“Behind those beautiful big blue eyes hides a heart of gold.”

Another said: “After this ordeal, she is still able to laugh about it. Yes, her body is old but she has a young spirit.” It’s beautiful how the link between two strangers turned out to be life-saving. Thank you for sharing this touching story. if you think kindness has no boundaries.


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